← CleanSwipe

Support

Need help? Email support@cleanswipe.app — we read everything and reply as fast as we can.

Frequently asked questions

Where do deleted photos go?

Into iOS's own Recently Deleted album (Photos app → Albums → Recently Deleted), where they stay recoverable for 30 days. CleanSwipe never bypasses this — every deletion uses the system prompt.

Why doesn't my storage number change right after deleting?

Because deleted items sit in Recently Deleted for 30 days, iOS frees the space when that album empties. To reclaim space immediately: Photos → Albums → Recently Deleted → Select → Delete All.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → your name → Subscriptions → CleanSwipe, or tap "Manage subscription" inside the app's Settings. Canceling during the free trial prevents any charge.

How do I get a refund?

Apple handles all payments, so refunds go through reportaproblem.apple.com.

Does CleanSwipe upload my photos anywhere?

No. Every scan runs entirely on your iPhone. The app makes zero network calls except Apple's StoreKit. See our Privacy Policy — our App Store label is "Data Not Collected."

Why does a photo show as "similar" when it isn't?

Similarity detection is conservative but not perfect. Nothing is ever deleted automatically — you review and confirm every selection, so you can simply deselect anything it got wrong.

Contact

Email support@cleanswipe.app with your iOS version and a description of the issue. Screenshots help!